The Critical Performance Pentagon:
Customers who require good medical transcription services look for the following five important criteria:
First – Quality of Reports:
Our experienced QA staff deliver reports which meet clients’ quality requirements and adhere to the latest AAMT guidelines. We take pride in our work and ensure that we exceed our client’s expectations. We guarantee 99% + accurate reports.
We have a 3-tier quality check of the reports that we prepare, the work being checked mostly by trained & experienced QAs. The quality of our work will exactly match what the customers require.
Second – Turnaround Time:
Customers require their work to be delivered to them when they need it. Some of the emergency reports need to be delivered within just two hours. Patient care cannot wait for weekends or holidays.
We provide 24×7 coverage – be it weekend, New Year Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas or the like, our teams keep working to provide 2-hour to 24-hour turnaround.
Third – Data Security:
The most worrisome factor for the customers is the security of their patient data, which is highly sensitive and private.
We adhere to all the stringent provisions of HIPAA, the Federal Act to ensure total data security. All our staff members are trained, are fully aware and follow all the security measures.
Fourth – Customer Support:
Customers could easily get upset when they are unable to get their queries and/or clarifications resolved immediately or quickly. This could impact their routine in patient care.
We provide reliable 24×7 customer support on phone (US toll-free numbers), chat and via e-mail. All our department heads are on 24×7 US toll-free lines.
Fifth – Price Economy:
Just $0.75 per minute. A nominal additional fee will apply for use of our toll-free dictation service. We do not charge any set up fee or insist on specific time frame for you to utilize our services. Utilize our expertise as and when you require them – and as long as you require them.
You can pay your monthly bills using your debit/credit card (Visa/Master/American Express/Diners/Discover); or mail your cheque to our bank in Florida; easier still, transfer funds on line to our account with Bank of America.